Refund policy

FOR OUR FLOWERS

We guarantee the quality, freshness and value of all our flowers. If for any reason you are not satisfied with your purchase, please contact our team immediately to discuss refund or replacement. Contact must be made within 12hrs of leaving the shop.

All photos on website are example only and subject to seasonal availability. We reserve the right to make substitutions where necessary whilst maintaining the value of your order.

 

 

FOR HOMEWARE & GIFTS PURCHASED

DAMAGE AND FAULTY GOODS

If the item are either damaged or faulty, please contact the shop via phone or email within 2 days of receiving goods. We will meet our obligations under the consumer guarantee’s Act to provide a remedy. Under that Act in the first instance we reserve the right to repair or replace the goods. If we are unable to repair or replace the goods a store credit will be issued. We do not have to provide a refund if you have changed your mind about a particular purchase so please choose carefully.

You can always contact us for any return question at fisflowers@xtra.co.nz

 

We do not provide refunds for anything purchased in store or online unless they are damaged or faulty.

If you change your mind about a purchase and would like to return it, we will provide you with a store credit so long as the returned item is in re-sellable condition, including its full packaging (see below for exclusions) and within 7 days of purchase.

Delivery charges will be at the customers cost unless faulty or damaged. 

You can alternatively return item(s) for a store credit at our store, with a copy of your invoice within 7 days from receiving the goods.

 

OUR EXCHANGE POLICY

You may return item(s) to us for an exchange within 14 days from the date your order was dispatched. We accept exchanges on items for which you require a different size or colour of the same style only (some exclusions apply).

All goods must be in re-sellable condition, including its full packaging. We will dispatch your new item(s) within 10 working days from the date we receive your item(s) if we have it in stock.

You can alternatively return item(s) for an exchange at our store with a copy of your invoice.

Delivery charges will be at the customers cost unless faulty or damaged. 

 

You can always contact us for any return question at fisflowers@xtra.co.nz